Crypto FAQ
Unlock crypto insights and accelerate your growth with our AI analytics platform. Make informed, data-driven decisions to achieve outstanding results.
Your security is our priority. ROCKRIX uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with strict financial regulations in Canada and undergo regular third-party audits. Your funds are protected against unauthorized access, so you can trade with confidence.
- Comprehensive guides and round-the-clock support
- Practice risk-free with virtual funds
- Automated tools that handle the work for you
- Start small (from just ) and build your skills as you trade!
Withdrawals to bank cards are processed within 1–3 business days in most regions. Cryptocurrency withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary based on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, rather than charging users directly. There are no hidden fees—you'll always see the exact transaction amount before you confirm.
Yes! ROCKRIX is available in over 98 countries worldwide and continuously expanding. During registration, simply select your country to verify availability and view localized payment options tailored to your region. We adhere to all local regulations to ensure your trading experience remains safe and compliant.
- AI-powered recommendations – receive personalized cryptocurrency suggestions tailored to your risk tolerance
- Ready-made portfolios – pre-selected investment bundles such as "Starter Pack" and "DeFi Bundle"
- Live market signals – Real-time buy and sell alerts for top cryptocurrencies
Get 24/7 support through live chat and email at info@rock-rix.com. We typically respond to urgent inquiries within 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, CySEC]
- Regular audits by independent third parties
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where applicable by law
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Your Funds Are Protected
- Bank-grade security (like your online banking)
- 95% of assets stored offline in cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank Transfers (SEPA, SWIFT – No Fees)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT – no fees)
- QR Code Scanning for Mobile Wallets
Crypto Support
Customer Support & Assistance
For all inquiries, please contact your broker directly. If you don't yet have an account with a trusted brokerage partner, let us know and we'll help you get started. Should you encounter any issues with your trading partner's support, reach out to us and we'll work to resolve the matter.
Support Hours
Our customer service team is available 24/7 to assist you. In the rare event that immediate support isn't available, our specialists will respond to your inquiry as quickly as possible.
